Immediate Supervisor: Marci Hendrix/Felicia Knox
Office Location: Barret Library
General Description of Position:
Helpdesk Assistants answer library and information services questions by phone, email, and in person. They also maintain equipment (mostly printers) in Barret Library. All helpdesk workers get on-the-job training.
Good customer service skills on the phone, or a willingness to learn these skills; ability to listen well and take a good message.
General knowledge of either Mac or PC computers, like using web browsers, Microsoft Word, or other common software and apps.