Department and Code: Information Services - 962
Immediate Supervisor: Emma Kruse
Supervisor Email: kruse@rhodes.edu
Number of Student Associates in Position: 2
General Description of Position:
Barret Help Desk Employees respond to all inquiries that come across the desk. This includes answering and transferring phones; taking walk-up questions; monitoring the TopDesk ticketing system; writing and assigning tickets; maintaining library monitored print hub locations for neatness, supplies, and maintenance; general tasks around the desk; and participating in Information Services special projects, including digital and remote work.
The Student Specialist will train under the current RSA in preparation for taking over RSA duties. This person will develop leadership and management skills, begin to send out communications to the team, learn how to train other students, and learn to create and manage a schedule. The Student Specialist may also be called upon to assist with opening and closing in a library as a last resort. Lastly, the Student Supervisor will complete tasks as delegated by the Help Desk Rhodes Student Associate.
Minimum Qualifications
Excellent interpersonal and customer service skills Consistently reliable- especially when adhering to a schedule
Good communication skills—in person, over the phone, in writing
Excellent time management skills
Excellent organizational skills
Willingness to learn basic Rhodes Information Services systems and procedures
Preferred Qualifications
Willingness to learn Rhodes Information Services systems and procedures beyond the basics
IT or library skills beyond the basics listed above
Ability to adapt to changes in procedure as information services systems change
Previous experience at the help desk is a plus
Physical Demands:
Candidates need to be able to move about Barret library, either by stairs or elevator.
Candidates should be able to lift at least 50 pounds