Department: Enrollment Services
Supervisor: Natalie Ledford ledfordn@rhodes.edu
Number of Positions: 1
Description
The Enrollment Services Resource Specialist plays a key role in supporting student success by assisting the Enrollment Services team with resource coordination, front-line support, and general administrative tasks. This position is ideal for a student who enjoys helping others, solving problems, and contributing to an organized and efficient service environment.
Key Responsibilities:
Provide support for students and staff by identifying and distributing relevant resources.
Assist in managing incoming inquiries via email, phone, print, and in-person.
Maintain and update departmental guides, FAQs, and resource materials.
Help track inventory and organize print and digital materials.
Support administrative projects such as appointment scheduling and data collection.
Refer students to appropriate campus services or personnel as needed.
Uphold confidentiality and FERPA compliance in all communications.
Qualifications:
Currently enrolled as a student in good academic standing.
Excellent interpersonal and customer service skills.
Strong organizational and multitasking abilities.
Comfortable working independently and as part of a team.
Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
Prior experience in a student services or customer support role is a plus.
Experience with databases or CRM systems is a plus, but not required.
Learning Outcomes:
Build practical experience in student support and resource coordination.
Strengthen communication, problem-solving, and service delivery skills.
Gain insight into how Enrollment Services supports student retention and success.
Build and deploy various reports and data models to enhance data-driven decisions.