Department and Code:
Immediate Supervisor: Shundreka Jenkins
Office Location:
Phone Extension:
Fax:
Number of Student Associates in Position: 1
Pay Rate:
$11.25
General Description of Position:
The RSA position for Campus Safety requires focus, resourcefulness, efficiency, and the ability to be personable. Because the position demands attention to a variety of different tasks, RSA’s must also be flexible.
The Campus safety RSA's duties include identifying, interviewing, hiring and training the new student workers who are assigned to supplement our communications desk. The level of training and experience required for a student worker to become proficient, knowledgeable and able to work without direct supervision in this position can take as long as a semester. The RSA serves as a mentor to guide, assists and develops new student workers who work the communications desk. Additionally, the RSA determines what independent project they would like to spend the year working. To date, that has included writing a training manual and putting lost and found online.
Minimum Qualifications
The RSA must be able to provide excellent customer service training by minimally preparing desk workers in answering the phone, transferring calls, and providing proper follow up as needed.
Physical Demands:
The RSA must be able to go up and down stairs. Also, they should be able to lift no more than 25 pounds on the off chance that it’s needed.