Supervisor: Felicia Knox
Supervisor Email: knoxf@rhodes.edu
Barret Help Desk Employees respond to all inquiries that come across the desk. This includes answering
and transferring phones; taking walk-up questions; monitoring the TopDesk ticketing system; writing
and assigning tickets; maintaining library monitored print hub locations for neatness, supplies, and
maintenance; general tasks around the desk; and participating in Information Services special projects,
including digital and remote work.
In addition to these duties the Student Specialist: The student Specialist will train under the current RSA in preparation for taking over RSA duties. This person will leaner and begin to send out communications to the team; learn how to train other students; learn to create and manage the schedule; they will be granted access to the camera system, Help Desk Box folder, Help Desk Leadership Teams Group, and other training materials. The Student Supervisor will also complete tasks as delegated by the Help Desk Rhodes Student Associate.