|Felicia Knox (email@example.com)
Barret Help Desk Employees respond to all inquiries that come across the desk. This includes answering and transferring phones; taking walk-up questions; monitoring the TopDesk ticketing system; writing and assigning tickets; maintaining library monitored print hub locations for neatness, supplies, and maintenance; general tasks around the desk; and participating in Information Services special projects, including digital work.
Continuing student at Rhodes College.
Willingness to learn. Good customer service skills. General computer skills.