Summer Employment - Help Desk Technician (Info Services)

Supervisor Felicia Knox (
Job Description

Barret Help Desk Employees respond to all inquiries that come across the desk. This includes answering and transferring phones; taking walk-up questions; monitoring the TopDesk ticketing system; writing and assigning tickets; maintaining library monitored print hub locations for neatness, supplies, and maintenance; general tasks around the desk; and participating in Information Services special projects, including digital work.

Required Education

Continuing student at Rhodes College.

Required Qualifications  
Preferred Qualifications

Willingness to learn. Good customer service skills. General computer skills.

Physical Demands